FAQs

Frequently Asked Questions

  1. What is the cost of the course and what methods of payment are accepted?
  2. Is it secure to send my credit card information over the Internet?
  3. What happens if I get disconnected from the Internet?
  4. Can I take the course from various locations and computers?
  5. What happens if I have technical difficulties during the course?
  6. Can I take this course with the AOL ® browser?
  7. Do I need to use a PC? What if I have a Mac?
  8. Do I need to have sound on my computer to take these classes?
  9. How do I get a username or password?
  10. How do I go back and reprint my certificate of course completion?

What is the cost of the course and what methods of payment are accepted?

The cost of each course is located in the course catalog. You may pay using all major credit cards. (Visa ®, MasterCard ®, Discover ® or American Express ®) or electronic check payment (Telecheck ®).

Is it secure to send my credit card information over the Internet?

Yes, Our Online Institute of America web sites incorporate HTTPS technology making them safe and secure to process monetary transactions. HTTPS is the Hyper-Text Transfer Protocol with SSL Encryption. It is the most popular network protocol for establishing secure connections for exchanging documents on the World Wide Web.

What happens if I get disconnected from the Internet?

If you get disconnected from the Internet, then you will need to log back into your account. If this happens, then you will be returned to the beginning of the lesson that you were working on when you were disconnected.

Can I take the course from various locations and computers?

The courses are available to you from any computer that has access to the Internet.

What happens if I have technical difficulties during the course?

If you experience any problem while taking the course, then please call 1-800-442-1149 or e-mail us at [email protected] for assistance. 360training provides customer service to all Online Institute of America Schools 24 hours a day, 7days a week, 365 days a year.

Can I take this course with the AOL ® browser?

You can take the course with any browser of your choice. We do suggest that you use Microsoft Internet Explorer browser (version 6.0 or latest), while signed on with AOL ®. To do this, log in to AOL ® and minimize the program. While still connected to the Internet, click on the START button in the lower left-hand corner of your screen. Click PROGRAMS, and then click INTERNET EXPLORER ®. The program icon will have a blue colored “e” shaped icon.

To set up a corporate account, please call us at 1-866-959-6230.

Do I need to use a PC? What if I have a Mac?

If you have a MAC ®, then you can still sign on to take any of our classes. Many of our customers have taken their courses on MACs ® and had no problems whatsoever. However, be aware that our technical support team may be unable to assist you, should you encounter technical difficulties. They do not have MACs ® and, therefore, may be unable to replicate any problem you may encounter. If you have a MAC ®, then you will need the latest version of Internet Explorer ®, as well as the latest version of the Macromedia Flash Player ®.

Do I need to have sound on my computer to take these classes?

While sound is another feature of our online courses, it is not necessary for a customer to have sound in order to learn the course material or complete the course. All information played in audio is also displayed in text by the course player.

How do I get a username or password?

The username and password is selected by the student. It should be unique and something that you can easily remember. We suggest using your e-mail address. You will use the same username and password each time you attempt to log in to access your course. This information is entered in the student login section on our site. If you forget your password, then you can call 1-800-442-1149 to request it.

How do I go back and reprint my certificate of course completion?

Go to www.onlineinstituteofamerica.com and log in using your username and password. Click on the certificate icon next to the course title you would like to reprint.

Other Training Areas Contact Us


4321 Lakeway Blvd.
Lakeway, TX 78734 USA

1-877-251-4387 : phone (24x7)
1-888-742-6518 : fax